TECHNOLOGICAL INNOVATION IN PUBLIC POLICIES: AN ANALYSIS OF THE ADOPTION OF THE INTEGRATED MANAGEMENT SYSTEM (SIG) AT THE FEDERAL UNIVERSITY OF ABC
This dissertation analyzes the implementation of the Integrated Management System (SIG) at UFABC in the period from 2015 to 2020, seen as an innovation in the public sector, from the perspective of the implementers and the affected academic community actors, focusing on the dissemination of the UFRN GIS. The purpose of the research is to present and analyze the specificities of the choice, dissemination and implementation of GIS in a federal teaching university from the perspective of selected theories on the implementation of public policies. This is an exploratory research with a qualitative approach, in which bibliographic and documentary research was used, and the content analysis technique was used. To this end, it comprises a study on innovation, diffusion and Information Technology (IT) that bring about changes in society and in public educational institutions. In educational institutions, IT tools are increasingly present, through innovation, diffusion or adoption of innovations already used, aiming to benefit users with access to information, more quickly and reliably. One of these technological resources is information systems, a technological innovation that aims to facilitate academic and administrative life. They also require new capabilities from users, transform the usual ways of carrying out various activities and are evaluated based on the perception of each affected actor, sometimes in a negative way. For the Federal University of ABC to respond to the demands of the current century, it is essential to reach the levels of effectiveness and efficiency of more developed universities. This is because the management of a university's activities is complex, and this reformulation of its processes, systems and way of working is necessary. For this study, the theoretical references of studies on Innovation, Diffusion of Public Policies and Diffusion of Innovation studies were used as a basis, which complement the intended analysis.